I know I recently wrote about poor customer service but it is still present on my mind. I am having a hard time understanding why this concept is so hard for companies to teach their employees, while pondering this thought I came to the realization that it isn’t the companies it is the mindset of the individuals. In my field I have been engaging with more and more people that have an entitlement mentality – more than ever before. They want to know, “what will you do for me?” Recently while going through a fast food restaurant drive through I said thank you to a gal who closed the window then opened it again and said, “what did you say?” I said thank you again and she had a melt down and went on to tell me how stressful her day was and how tired she was. I get it! I have been a single mom for 10 years plus worked up to 3 jobs at a time. I understand tired but it doesn’t give me the excuse to treat people poorly.
I recently received an email from an applicant that thanked me for a relaxed interview. He went on to say that he doesn’t like meeting new people but felt very much at ease. I’m not tooting my own horn just saying that I do not need to add unneeded stress to others just because I can. I have witnessed people throwing tantrums because their drink of choose is out or they received the wrong menu item. In the whole scheme of life who cares! This really doesn’t matter. We all need to have more patience, be kind, and love everyone around us more. Yes, even the unlovely.